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Complaints and disputes

Bpf Koopvaardij tries to give you the best possible service. But it can happen that you are not satisfied with our service. Please contact us immediately. Within 3 working days you will receive a message containing more information about the handling of your complaint.

Contact us

Stichting Bedrijfspensioenfonds voor de Koopvaardij
Attn. Complaints Coordinator
Postbus 97614
2509 GA Den Haag
The Netherlands

servicedesk@koopvaardij.nl

+31 88 007 98 99

Pensions Ombudsman

If you do not agree with the handling of your complaint, you can appeal to the Pensions Ombudsman.

More information

You can find more information in the Complaints and Disputes Regulations (Dutch only).